Refund & Cancellation Policy
Effective Date: June 25, 2026
Thank you for choosing Saktopaya Logistics Pvt Ltd as your trusted supply chain partner. We strive to provide unparalleled transit efficiency and fleet reliability across all operations.
Because commercial logistics involve the strategic prepositioning of heavy machinery, specialized fleet assets, and precise route optimization, our Refund & Cancellation Policy is governed by the operational parameters outlined below.
1. Cancellation Policy
A. Spot Bookings & Ad-hoc Fleet Placement
- Prior to Vehicle Dispatch: If a customer cancels a scheduled shipment booking before the assigned vehicle has left our hub or staging zone, a full cancellation is permitted without penalty. Any advance payment processed will be entirely credited back or adjusted against future dispatches.
- Post-Dispatch (En Route to Loading Site): If a cancellation request is received after a specific vehicle has been dispatched and is actively en route to the customer’s designated factory or warehouse warehouse, a structural Vehicle Placement Fee (VPF) or Dry Run Charge will be levied. This fee covers fuel overheads and driver time.
- On-Site Cancellation (Vehicle Refusal): If our fleet arrives at the loading bay and the vehicle is turned back or cancelled due to internal customer issues (e.g., cargo unpreparedness, incorrect material documentation, or dimensional mismatches), a full dry run charge plus applicable on-site detention fees will be billed to the customer.
B. Long-Term Corporate & Contract Logistics Services
For dedicated route arrangements, dedicated monthly fleet deployments, or customized supply chain contracts, cancellations must be communicated in writing via corporate mail according to the Notice Period specified within your individual Master Service Agreement (MSA).
2. Refund and Billing Adjustments Policy
A. Grounds for Adjustments/Refunds
Refunds or balance roll-overs within our corporate billing system are processed exclusively under the following specific conditions:
- Double Payments: Any accidental duplicate processing of freight invoices or wire transfers will be immediately verified and returned to the original corporate bank account within standard processing windows.
- Service Failure: If a vehicle fails to arrive at the origin point due to an internal breakdown or dispatch error on our part, and a replacement asset cannot be arranged within a commercially reasonable timeframe, a full refund of any booking advance paid for that specific trip will be processed.
B. Non-Refundable Scenarios
- Saktopaya Logistics does not issue refunds, freight roll-backs, or liability waivers for commercial delays or cargo losses resulting from:
- Inaccurate or incomplete transit documentation provided by the shipper (e.g., expired or invalid E-Way Bills causing vehicle impoundments by tax authorities).
- Delays caused by force majeure conditions, including natural disasters, highway blockades, political bandhs, or national route detours.
- Inherent packaging failures or structural material breakdown within the container where the outer transit sealing remains completely intact.
3. Processing and Timelines
- All cancellation and refund requests must be formally initiated by sending a detailed email to our billing desk at contactus@saktopayalogistics.com with the original booking reference number, consignment note (LR copy), and payment details.
- Once reviewed and approved by our financial audit team, valid refunds will be processed via electronic bank transfer (NEFT/RTGS) to the initiating corporate account within 5 to 7 business days.
4. Billing Support Contact
If you have any queries regarding an ongoing transit billing adjustment, specific trip cancellations, or payment gateway reconciliation, please contact our financial desk:
